Design for your customers

How do you know if your new product will appeal to your customers?

We supply Product Design to a range of clients in many different situations. Not everyone understands their target customers as well as they could.
If you are fortunate enough to have regular contact with existing customers, they can be a valuable source of feedback and ideas. If every customer is crying out for something they cant currently get, it is a golden opportunity to supply something new to a ready made market.
If you are developing a new product it can be easy to make assumptions about what the end user wants, either through personal opinions or being blinkered by what the competition is doing.
A great way to understand your target market is to observe how they currently solve the problem your new product is addressing. They may be;

  • Using a competitors product
  • Struggling through without a solution
  • Not realise a problem exists
  • Not realise or believe their problems can be solved
In any of these situations why not identify a group of ‘friendly’ target users who do whatever it is your product will do, vacuuming a carpet, organising workspace, taking blood from a patient, etc. Observe and record how users complete the task, the things they do to work around features that don’t work with their current product, the features on their current product that just don’t perform or aren’t of use anyway.

Armed with this kind of data the design team can propose solutions that actually solve the end users problems, not just copy the competition or refresh the current design assuming it does everything the customer needs.
The benefits of the product should then appeal to your customers and be real incentives to make a purchase. This is one of several methods utilised by our design team to understand end users and design better products.

Liverpools Product Designers

4D Products where delighted to be invited into Liverpool John Moores University to talk to the Product Design course about career opportunities in design.

LJMU School of Art and Design had invited well known representatives from creative industries from the North West region including Product Design, Interior Design, and Costume Design to name just a few.

We wish the next crop of Liverpools Product Designers all the best in their future careers!

5 things to avoid when designing a new product…

‘I don’t need to do much research’

You could go on researching forever, and at some point you need to take action to move your project forward or put a line through it and move onto the next thing. But as a minimum you should be satisfied that there is a real market need for your product. What do total strangers think? How is the problem currently solved? How many people are experiencing the problem? Is my idea better or cheaper or faster than current solutions? How would I pitch this idea as really useful to a potential user in just a few sentences?

‘I need to file a patent right away’

We would advise people to explore the best method of protecting their product idea in parallel to discussing it with a professional designer under confidentiality. If they are good they will challenge your ideas, improve on them, and bring exciting new ideas to the table which can add commercial value to the product. When you have the best solution to the problem, you can protect it in the most suitable way. Patents, design rights, registered designs, registered trade names / logos and copyright are all to be considered. If you do this without optimising the design, you risk protecting an idea that isn’t as good as it might be, and allowing competitors to easily improve on your offering.

‘I know what I want, I don’t need to pay for professional designers’

As previously mentioned, a good designer should pay for themselves many times over when the product goes to market. How so? By optimising the product, reducing its build and set-up costs, making it more attractive to the end user, and therefore securing more sales.

‘I don’t need to spend money on prototyping’

Too often people see prototyping as an expense that they would prefer to avoid. In reality it is the best opportunity you will get to learn about, and improve your product prior to costly manufacturing set up and production runs.

A good designer will present a range of prototyping options which are most suitable to you at the time. Don’t spend thousands on vacuum castings just to see how big something looks on the desk, you can find that out with a block model made from foam board.

‘My product will be great, it will sell itself!’

People have lots of choice and limited budgets. They also tend towards the familiar, buying things that have suited their purposes previously. In order to sell your new product, you need to get it in front of potential buyers and very quickly communicate why they should choose your product over someone else’s. This often comes down to clearly demonstrated benefits to a business or end user, and an acceptable price.

An e-commerce website can be great, but how are you going to drive traffic to it?

Whatever route you choose, you will need to get the marketing message right, and make the buying process as hassle and risk free as possible.

If you aren’t a seasoned sales person, should someone else be doing it? You might want to consider selling or licensing your idea to an existing business with established routes to market.

Get in touch with 4D Products if you want success in New Product Development.

Decision Making in Design

We recently designed a piece of sports training equipment. Early on in the project the question arose, ‘How many features should I include in my product?’

The client was keen to pack as much functionality into the product as possible, giving the user every feature possible, whilst still aiming for an acceptable retail price.

Whilst the client wanted to wow their customers and was passionate about improving the sporting skills of the users, the business case suggested the best way to proceed was to create a modular system, whereby a base level unit could be offered at an attractive price and extra elements sold as add-ons, generating ongoing revenue.

If this is not possible, and price points dictate you can’t include every last feature then you need a way of deciding the best course of action.

A Product Design Matrix is a method of scoring various elements of a design, allowing stake holders to sort features by how important they are to the finished products success. You can also assess two concepts side by side to see which scores highest for the most desirable aspects.
Product Design Matrix

Our advice would be to write a specification detailing every feature and function you think the end product needs to deliver. Give each requirement a score, and decide whether it is a must have feature. We would always endeavour to deliver every feature within the target manufacturing cost, but if this is not technically feasible then you need to go through a process of elimination. What can you leave out whilst still maintaining the perceived value of the finished product? Don’t get personal. Get feedback from your potential customers, do they really need a TV built into that new toaster you are developing? Would they pay extra for it?

Get in touch if you would like to apply our proven design techniques to your product development project.

Product Design Surgery

Our recently advertised Product Design Surgery was over subscribed. We met some great companies and had equally great feedback some of which is shown below… Read the rest of this entry »

How many prototypes will you need?

Businesses want to develop great new products in the most cost effective manner. One question that often arises is ‘How many prototypes will I need?’ Or sometimes ‘Why do we need to build a prototype? Aren’t you confident that your design will work?’

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My iPhone dictionary describes a prototype as “something built for study, testing, or display”. In our design work the ‘testing’ part is key to optimising new and inventive ideas.

Wikipedia lists 5 classes of prototype;

Proof-of-Principle Prototype - These types of models are often used to identify which design options will not work, or where further development and testing is necessary.

Form Study Prototype – Allow designers to explore the basic size, look and feel of a product without simulating the actual function.

User Experience Prototype – This type of model allows early assessment of how a potential user interacts with various elements, motions, and actions of a concept.

Visual Prototype – This will capture the intended design aesthetic and simulate the appearance, color and surface textures of the intended product.

Functional Prototype – Will attempt to simulate the final design, aesthetics, materials and functionality of the intended design.” (http://en.wikipedia.org/wiki/Prototype)

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James Dyson famously made 5127 prototypes over several years before launching his game changing DC1 bagless vacuum cleaner. Now a highly successful business with Worldwide sales, the R&D engineers at Dyson are encouraged to explore new ideas by building as many proptotypes as is needed to prove or disprove a new idea. Failure is seen as a good thing, as part of the learning process of discovering new and improved solutions.

A recent article in Develop 3Ds sustainability supplement told the tale of a design consultants work for Herman Miller, developing an innovative new chair. (http://sustainability.develop3d.com/sustainability/sitting-pretty) The client had been making chairs for over 100 years, but the designers still produced over 100 prototypes during the process as part of a learning and improvement process. The designers were trying something new and innovative, and although CAD tools are very powerful, producing a real object by hand is a much more fluid and intuitive process.

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We have mentioned two extreme examples, but in both cases the designers wanted to develop something new and innovative in their market. Prototyping is intrinsically linked to this process. So if someone asks ‘How many prototypes will I need?’ there is no stock answer. But a good design team will learn and improve on their ideas using a cost effective and well thought out prototyping strategy.

Design Challenge

Our recent offer to fellow residents at Daresbury Innovation Centre for Product Design assistance is now fully booked. We had asked…

Why would any business spend their money on product design during a recession?

A lot of businesses are unconvinced of the the value of good design. They may view it as a bolt on activity if the budget allows. A luxury rather than a necessity.

4D Products would like the opportunity to challenge that perception and explain how product design can;

· Save you money

· Help you to stand out from the crowd

· Help you to exceed your customers expectations

· De-risk the whole product development process

· Be in a strong position when the recession ends

For one day only we are running a FREE one-to-one service at Daresbury Innovation Centre to offer confidential (under NDA), no obligation design input into your development project, at whatever stage it may be at.

Ask us a question, get an impartial opinion or advice, challenge us to demonstrate the value of design.

If you would like to benefit from access to over 20 years of product design experience, this is an opportunity not to be missed.

Design for compliance.

Do you struggle with compliance issues for your new products? Is it a last minute rush to collect the necessary documentation for your products technical file, do you need support with gaining your products Declaration of Conformity, do you know what your legal obligations are as a manufacture and distributor of a product within the UK and the EU? Read the rest of this entry »

Supporting Product Design in Liverpool

4D Products were delighted to be invited to speak to the latest crop of Product Design students at Liverpool John Moores University recently. There is a big leap when moving from academic studies into commerical design and the skills required to succeed are varied and demanding. Good luck to all the budding designers and we hope the experiences we imparted from our years in business gave you a valuable insight into the world of product design.

What is ‘Good Design’?

4D Product DesignThe phrase ‘designer’ is applied to many things these days, usually as a reason to charge a premium price. In reality every man made object has been ‘designed’ by someone. But what constitutes good design? As product designers, we have many interested parties to consider during a design project. The client, the end user, the manufacturer, the environment, and ourselves, to name a few. At 4D Products we see good design as an end result that strengthens the clients business, excites the end user, is manufacturable at the right costs, is economical in its use of materials, and nurtures a sense of pride in the designer.
Our recent success and recognition in the bionow awards fulfills all these criteria, and we look forward to seeing our clients business grow through their new screening instrument. The image above shows a recent case study of the project in TCT Magazine.